Support

Last updated: 21 August 2026

Everything about Mealione in one place: how to reach a human, and answers to the questions we are asked most. If your question is not here, write to us — we read every message.

Contact us

Email support@mealione.com. We reply within two business days, usually sooner. Tell us which phone you use (iPhone or Android) and, if you can, the email address on your account — it lets us find your plan without a round of questions.

There is no phone line: we are a small team and answer in writing so nothing gets lost.

Signing in

The code did not arrive. Codes are sent immediately, but mail providers sometimes delay them by a minute or two. Check the spam folder — the sender is no-reply@mealione.com. If nothing arrives after five minutes, request a new code from the same screen; the previous one stops working when a new one is issued.

You changed your email address. Sign in with the old address, open the Profile tab and add the new one. Your plan, groceries and subscription move with the account.

You never added an email. The app works without one — your plan lives on the device. Add an email in the Profile tab before you change phones, otherwise the plan stays behind.

Your plan

The plan is not what you expected. The weekly plan is calculated from your quiz answers: goal, body measurements, activity, allergies and dislikes. Change them in the Profile tab under Food preferences and the next plan follows the new answers.

You want a different meal. Every meal card has a Swap button that offers alternatives matching the same calorie and macro targets.

Allergies and dislikes. Anything marked as an allergy is excluded from every plan we build for you. If you ever see an excluded ingredient, tell us the recipe name — that is a bug on our side and we want to know about it.

Subscriptions and payments

Mealione sells auto-renewable subscriptions. Payment is handled entirely by Apple or by Google — we never see your card details.

Cancelling. Subscriptions are cancelled where they were bought, not inside our app:

• iPhone and iPad: Settings → tap your name → Subscriptions → Mealione → Cancel.
• Android: Google Play → profile picture → Payments and subscriptions → Subscriptions → Mealione → Cancel.

Cancelling stops the next charge. The subscription keeps working until the end of the period you already paid for.

Refunds. Refunds are issued by the store, not by us, because the store took the payment. Apple: reportaproblem.apple.com. Google: Play Store → Order history → the order → Request a refund. If the store turns you down and you believe the charge was wrong, write to us and we will look at it with you.

Restoring a purchase. New phone, or reinstalled the app? Open the subscription screen and tap Restore purchases — the store confirms what you own and access comes back. If the subscription was bought on an account that has an email address on it, sign in with that email instead and everything returns with the account.

Charged but no access. Tap Restore purchases first; that resolves it in almost every case. If it does not, email us with the date of the charge and we will find the payment.

Your data and your account

Deleting your account. Profile tab → Delete account. This removes your profile, plans and quiz answers. It does not cancel a subscription — cancel that in the store first, using the steps above, or you will keep being charged for an account that no longer exists.

Exporting or correcting your data, and any other privacy request. Email us, or read the Privacy Policy for the full detail on what we hold and why.

Company

HG POINT LIMITED, Spyrou Kyprianou 78, Limassol 3076, Cyprus.