Terms of Service
Last updated: 19 August 2026
These terms are the agreement between you and HG POINT LIMITED ("Mealione", "we", "us") for the Mealione app, our website at mealione.com and everything we serve at app.mealione.com (together, "the service"). By using the service you accept them. If you do not, please do not use it.
Our Privacy Policy explains what we do with your data and forms part of this agreement.
1. What Mealione is
Mealione builds you a weekly keto meal plan. You answer a short quiz about your body, your goal and what you will not eat; we work out a daily calorie range from those answers, pick recipes from our own catalogue that fit it and that avoid what you excluded, and turn the week into one shopping list. Each week you get a new plan, you can swap dishes you do not want, and you can tick off what you have bought and eaten.
Where the numbers come from. We are open about this, because it is the difference between a tool and a professional.
- The recipes are written by us, and their nutrition figures are calculated from the exact ingredients and quantities of each dish using public food composition databases — chiefly the U.S. Department of Agriculture's FoodData Central, and the French Ciqual table where a food is missing there.
- Your calorie target is arithmetic, not an assessment. We estimate your resting energy expenditure with the published Mifflin-St Jeor equation from the sex, age, height and weight you enter, multiply it by the standard activity factor for the activity level you pick, and subtract a deficit that follows from the pace you choose on the slider — using the common estimate of about 7,700 kcal per kilogram of body fat. Around that number we allow a corridor of plus or minus 200 kcal, because real dishes do not add up to a round figure, and we never take the target below 1,200 kcal a day.
- Nobody reviews your plan. No dietitian, doctor or other professional looks at your answers or at the week we generate. The plan is produced by software, from what you typed, and it knows nothing about you beyond that.
2. What Mealione is not
Mealione is not a medical device, and it does not diagnose, treat, cure, or prevent any medical condition. It is not a substitute for care from a qualified health professional, and we do not give medical advice.
Your plan, your calorie target and your macros are estimates built from the answers you give in the quiz. They are general wellness information, not a clinical calculation, and they can be wrong for your body.
Talk to your doctor or a registered dietitian before you change the way you eat — especially if you are pregnant or nursing, taking medication, or living with a condition such as diabetes, kidney disease, or an eating disorder. If you feel unwell while following a plan, stop and speak to a health professional.
Our recipes list the ingredients we know about, so we cannot promise a dish is free of any allergen. Cross-contamination happens in shops, in factories and in kitchens. Always read the labels on the food you buy, and if an allergy of yours is severe, treat our exclusions as a starting point rather than as a safety check.
You use the service at your own risk, and you are responsible for what you decide to cook and eat.
3. Who can use the service
You must be 18 or older. By using the service you confirm that you are, that the information you gave us is true to the best of your knowledge, and that nothing in the law where you live stops you from entering into this agreement.
4. Your account
The app creates an account on your device the first time you open it. You need nothing from us to use it — no password, and no email address: the quiz, the plan and a subscription bought in the app all work on that account as it is. Giving us an address is optional, and it is what lets you open the same account on another device or find it again after a reinstall.
If you do give us one, there is still no password. You sign in with a one-time link or a six-digit code that we email to you; whoever can read that mailbox can open your account, so keep it secure. Your account is yours alone — do not let anyone else use it, and tell us at support@mealione.com if you think someone has.
One person, one account — it is yours alone, and it is not for sharing. Once you have given us an address, you can open that account on as many of your own devices as you like. Until you do, the account stays on the device that created it: a second device starts an account of its own, and restoring your subscription there moves it to that device and takes it off the first.
5. Subscriptions, prices and renewal
Access to plans is a paid subscription. Before you pay, we show you the price, the length of the period you are buying, whether a free trial applies, and the fact that it renews — on the same screen as the button that takes the money.
Buying in the app. Apple or Google take the payment through your store account under their own terms. We never see your card details.
Buying on our website. Where we offer it, payment is taken by our payment provider. We never see or store your full card details. Access is opened in the app when you sign in with the email address you used at checkout.
Renewal. Subscriptions renew automatically at the end of each period, at the price shown when you bought, until you cancel. If you took a free trial, it turns into a paid subscription when it ends unless you cancel before that.
Price changes. We may change prices. A change never applies to a period you have already paid for, and we will tell you before it applies to a renewal, in the way the law and the store rules require. If you do not want the new price, cancel before the renewal date.
6. How to cancel
You can cancel at any time, from inside the app or your store account. You never have to write to us, call anyone or wait for us to act.
- Bought through Apple or Google: cancel in your App Store or Google Play account settings. Only the store can stop a store subscription — deleting the app does not, and neither does deleting your Mealione account.
- Bought on our website: cancel in the app, under Profile → Subscription. We may ask why you are leaving and may offer you something to stay; you can decline and finish cancelling from every screen we show you, and no answer of ours is required to complete the cancellation.
Cancelling stops the next payment. It does not shorten the period you already paid for: you keep access until it ends.
7. Refunds
Payments are non-refundable except where this section or the law says otherwise.
- Store purchases are refunded by Apple or Google under their own rules; we cannot refund them ourselves. Ask us at support@mealione.com and we will point you to the right form.
- Purchases on our website are refunded where the law requires it. If you are a consumer in the European Economic Area or the United Kingdom, you have 14 days to withdraw from a distance contract. We ask you at checkout to agree that your access starts at once, so that you do not have to wait out those 14 days to use what you bought; asking for it early does not take the right away. If you withdraw within the 14 days, we refund what you paid, less a proportionate amount for the part of the period you already had access to. Wherever you live, any right to cancel or to a refund that your local law gives you applies in full, and nothing in these terms takes it away.
- If something is broken and we cannot fix it, write to us. We would rather refund you than argue.
8. Our content
The recipes, the photographs, the nutrition data as we have compiled it, the software, the name and the look of Mealione are ours or our licensors'. While your subscription is active we grant you a personal, non-exclusive, non-transferable licence to use the app and to use the recipes and shopping lists for your own cooking, including for the people you cook for.
You may not copy, scrape, republish or resell our catalogue or any substantial part of it, use it to build or train a competing product or a machine-learning model, or strip our name from it. Cooking our recipes, printing your own shopping list and showing a dish you made to whoever you like are all fine.
Anything you send us — a cancellation reason, a bug report, an idea — we may use to improve the service without owing you anything for it.
9. Using the service properly
Do not break the law with it, do not try to get into other people's accounts or into parts of our systems that are not open to you, do not automate access beyond normal use of the app, do not probe, overload or interfere with the service, and do not reverse engineer it except where the law says you may.
10. Availability and changes
We will do our best to keep the service running, but we do not promise that it will never be unavailable, and we may take it down for maintenance. We may add, change or withdraw features. If we withdraw something you paid for and cannot offer a fair equivalent, you may cancel and we will refund the unused part of your period.
11. Disclaimer
The service is provided "as is" and "as available". To the fullest extent the law allows, we exclude all implied warranties, including fitness for a particular purpose and uninterrupted or error-free operation. We do not promise any particular result from following a plan.
Nothing here limits any right you have as a consumer that cannot be limited by agreement.
12. Our liability
To the fullest extent the law allows, we are not liable for indirect or consequential loss, for lost profits or lost data, and our total liability to you in connection with the service is limited to the amount you paid us in the twelve months before the event that caused the claim.
We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. If you are a consumer in the European Economic Area, the United Kingdom or Switzerland, the mandatory consumer protections of the country you live in apply to you regardless of anything in this agreement.
13. Ending this agreement
You can stop using the service whenever you like, cancel your subscription as described in section 6, and delete your account from the app (Profile → Delete account) or by writing to support@mealione.com. Deleting the account erases your data as described in the Privacy Policy, and it cannot be undone.
We may suspend or close your account if you break these terms, if we are required to by law, or if we stop offering the service. Unless you broke the terms, we refund the unused part of a period you paid for.
14. Changes to these terms
We may change these terms. The date at the top shows the current version. If a change matters to you — price mechanics, your rights, what we do with your data — we will tell you in the app or by email before it takes effect. Continuing to use the service after that means you accept the new version; if you do not, cancel and stop using it.
15. Governing law and disputes
This agreement is governed by the laws of the Republic of Cyprus, and the courts of Cyprus have jurisdiction over any dispute. If you are a consumer, this does not take away the protection of the mandatory rules of the country where you live, and you may also bring proceedings in the courts of that country. Whatever the disagreement, we would much rather you wrote to us at support@mealione.com first — most of them turn out to be something we can simply fix.
16. If you got the app from an app store
These terms are between you and us, not between you and Apple or Google. The store is not responsible for the app, for supporting it, or for any claim you may have about it; if the app does not work as promised, Apple may refund what you paid for it and has no further obligation.
We alone are responsible for the app. That means: keeping it running and answering you when it does not is our job and not the store's — write to support@mealione.com, because Apple has no obligation to give you any support at all. Any claim you may have about the app is ours to deal with as well — that it does not do what we said, that it does not meet a legal requirement, that it harmed you, or that it mishandled your data. And if anyone claims the app infringes their intellectual property, defending that claim is ours to do, not the store's.
You must also comply with the store's own terms, and you confirm that you are not located in a country subject to a U.S. government embargo and not on any U.S. government list of restricted parties. Apple and its subsidiaries may enforce these terms against you as third-party beneficiaries of this section.
17. Everything else
If any part of these terms is unenforceable, the rest stays in force. Our not enforcing something once does not mean we have given it up. You may not transfer this agreement; we may, if the business is sold, and it does not reduce your rights. These terms, together with the Privacy Policy, are the whole agreement between us about the service.
18. Contact
HG POINT LIMITED Spyrou Kyprianou 78, Limassol 3076, Cyprus